Terms & Conditions

Draft. Last updated September 2026.

These terms explain how Mendway Health works and what you can expect from us. By sending a request or using your account, you agree to them.

What we do

Mendway Health is a patient advocacy service. On your behalf, we schedule and change appointments, find providers, call insurance companies, pharmacies and offices, follow up on bills, referrals, authorizations, records and forms, and keep you updated in your portal.

What we don’t do

• We are not doctors, nurses, lawyers or licensed insurance agents. We don’t give medical, legal, financial or insurance-plan advice, and we don’t interpret test results.
• We are not an emergency service. If you have an emergency, call 911. For a mental health crisis, call or text 988.
• We never pay bills, sign forms or make medical decisions for you, and we can’t guarantee an appointment time, a claim outcome or a provider’s availability. Those decisions belong to the offices and insurers.

Your part

• Give us accurate information, and sign the authorizations offices and insurers need before they’ll talk to us.
• Tell us about changes (new insurance, a new phone number, a canceled appointment) so we don’t act on old information.
• Only ask us to help people you’re allowed to act for: yourself, your minor children, or adults who have signed their own authorization.

Memberships and payment

Plans: Individual ($39/month or $390/year), Pair ($69/month or $690/year), Family ($99/month or $990/year), Concierge ($149/month or $1,490/year). Memberships include unlimited help for the people your plan covers, used in good faith for your household’s health needs. Monthly memberships renew each month; yearly memberships are paid up front and renew each year. You can cancel anytime, and your membership stays active through the end of the month or year you’ve paid for. Payments aren’t refunded, including for yearly memberships, but a canceled membership won’t renew. We’ll remind you about 30 days before a yearly membership renews. We may change prices with at least 30 days’ notice.

Concierge members get a reply the same day for messages sent on weekdays during business hours (9 AM to 5 PM in your time zone); messages sent later get a reply the next business day. Concierge also covers one parent who lives outside your home, once they sign their own authorization. Concierge is a higher level of help with health admin; it isn’t medical care.

Referrals: when a new family joins using your referral link, you and they each get one free month, applied to a future membership payment. Free months have no cash value and can’t be transferred.

Gift memberships are yearly and paid by the person giving them. The person receiving the gift sets up their own account and signs their own authorization, and their health information stays private to them; the giver doesn’t see their requests or messages. Gift payments aren’t refunded once the membership starts.

Messages and texts

We communicate through your portal. If you choose, we’ll text or email you when there’s a new message or a reminder. Reply STOP to any text to stop texts. Message and data rates may apply.

Privacy

How we collect, protect and use your information is in our privacy notice.

Limits of our responsibility

We work hard to get things right, but we rely on information from you, offices and insurers. To the extent the law allows, Mendway Health isn’t responsible for decisions made by providers or insurers, or for costs you owe them, and our total responsibility for any claim is limited to what you paid us in the three months before it.

Ending service

You can cancel anytime. We may end service if these terms are misused (for example, sharing an account outside your household or abusive behavior toward our team), with notice when possible.

Changes and contact

We may update these terms and will let you know in your portal when we do. These terms are governed by the laws of Nevada. Questions? Message us in your portal or write to hello@mendwayhealth.com or Mendway Health, 9620 S Las Vegas Blvd, Suite E4 #1146, Las Vegas, NV 89123.